Welcome to the Fusée Portal

A situation is considered critical when your sales operations are significantly impacted. In such cases, do not contact the Helpdesk, but immediately contact your POS company. A critical situation could be one of the following:

• POS system not turning on, not staying on, or frozen
• Printers not printing invoices
• Connectivity issues with the head office
• Intermittent or zero order reception (online orders)

Any incident affecting order taking is a critical situation and is resolved more quickly by contacting your POS company using the links above.

For all questions regarding menu or pricing updates, reports; anything that does not significantly impact your sales operations, please feel free to reach out to your ROM.  They will be more than happy to assist you! 

All urgent matters impacting your sales operations should go directly to your POS company, Moneris etc. for the fastest resolution.